Privacy policy.
This policy explains how personal information may be collected and used when you visit the CENS Investments website or use the secure portal.
Last updated: 8 June 2026
Who this policy covers
This privacy policy applies to website visitors and users of the CENS Investments portal operated by CENS Systems Ltd..
It covers borrowers, lenders, agents, CENS staff, and other people whose information is submitted through the website or secure portal.
Information we may collect
- Contact and account details, such as name, email address, organisation, role, and authentication information.
- Commercial lending information submitted through application, lender profile, or agent registration workflows.
- Supporting documents and financial information provided for review.
- Technical information such as device, browser, IP address, security logs, and portal usage events.
- Messages, support requests, complaints, and related correspondence.
How information is used
- To create and manage portal accounts.
- To process applications, referrals, lender profiles, and CENS review tasks.
- To communicate about support, security, application progress, and service updates.
- To protect the website, portal, users, and lending workflows from misuse or unauthorised access.
- To meet legal, contractual, audit, record-keeping, or regulatory obligations where applicable.
Sharing information
Information may be shared with service providers who support hosting, authentication, storage, communications, security, and account management.
Information may also be shared with relevant borrowers, lenders, agents, CENS staff, advisers, or other parties involved in a lending workflow where this is necessary for the requested service.
Information may be disclosed where required by law, legal process, regulation, or to protect rights, security, and integrity.
Retention
CENS keeps personal information only for as long as needed for the purposes described in this policy, including account administration, application management, audit, legal, and dispute resolution requirements.
Retention periods may vary depending on the type of information, the lending workflow, and any legal or operational requirements that apply.
Your rights
Depending on where you are based and the applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information.
To make a privacy request, email support@cens-systems.com. CENS may need to verify your identity before acting on a request.
Complaints and contact
For privacy questions, requests, or complaints, contact support@cens-systems.com.
If you are in the United Kingdom and are unhappy with how a privacy concern is handled, you may also have the right to complain to the Information Commissioner's Office.