Support for portal users.
Use this page to understand where to get help with CENS Investments account access, applications, document workflows, and participant profiles.
What support can help with
- Account access and sign-in issues.
- Problems completing borrower, lender, or agent forms.
- Questions about document upload or application workflow steps.
- Routing questions where you are unsure which portal journey applies.
What to include
Include your name, organisation, email address used for the portal, the area you need help with, and a concise description of the issue.
For security, do not include passwords or unnecessary sensitive documents in support emails.
Complaints
If your issue is a complaint rather than a support request, use the complaints page so it can be identified and handled through the correct process.